FAQ

It’s easy! You can reach our customer service team by emailing us at sales@arnoldgymgear.com or by calling +44 (0)20 7780 1746.

We aim to respond to all enquiries within 48 hours (excluding bank holidays and Christmas holidays).
Please note that our customer service team is generally unavailable on weekends, but we’ll get back to you as soon as possible on the next working day(s).

If you have any urgent questions, feel free to email us and we’ll prioritise your request.

Yes, orders can be shipped to a different address than the billing address.
We ship to most countries worldwide, including our homeland the UK, USA, Canada, Australia, all EU Countries, UAE, the Netherlands, Switzerland, Sweden and many more.
At checkout, you can select your country from the dropdown list. If you don’t see your country, please contact us for custom shipping options.

For an estimate of shipping times, please reference the times below:

U.K Shipping: 3-7 working days

Fast Delivery (U.K): 1-2 working days (Flat Rate £9.90)

International Shipping:

U.S.A / Canada / Brazil: 7 – 12 working days (Flat Rate £21.90 )

Germany / France / Netherlands / Denmark: 3 – 5 working days (Flat Rate £17.90 )

Norway / Sweden / Finland : 4 – 7 working days (Flat Rate £19.20 )

Australia / Japan / New Zealand : 8 – 13 working day (Flat Rate £20 )

When your order ships, you’ll receive an email confirmation with the tracking reference number.
 

When we dispatch your package, you will receive an email with your tracking number and a link to track your order.
We regularly ship parcels via Royal Mail, DHL, or TNT, depending on the destination country.

You can use the provided tracking number to check your order status at any time.

For hygiene reasons, underwear items are non-returnable and non-exchangeable.
Our return policy for underwear is in line with health and safety regulations.
All other items can be returned as long as they meet the conditions listed in our Returns Policy.

 

Absolutely. Your payment information is 100% secure.
We partner with trusted and reputable payment providers such as Stripe Payment, Google Pay, Apple Pay, PayPal, and Klarna.
You can choose your preferred payment method at checkout.

For your security, we never store or have access to your full card details—all transactions are processed securely through encrypted payment gateways in compliance with international standards (PCI DSS).
This ensures your sensitive data stays private and protected.

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

The Arnold Gym® Gear Limited is committed to bringing you premier, technical, authentic, innovative products that enable and inspire exploration. By shopping from us directly, you receive the best customer experience, expansive product knowledge, and the largest selection of The Arnold Gym® products in one place.

Some of our products are made from organic cotton or recycled and sustainable materials.
We always highlight these features in the product title or description, so you can easily see which items are eco-friendly.
We are continuously working to expand our range of sustainable products and improve our environmental practices.

If you’re looking for specific eco-friendly options, please check the product details on each item or contact our support team for more information.

Yes! Arnold Gym offers digital gift cards in amounts of £10, £25, £50, and £100.
Our gift cards are the perfect choice if you’re shopping for someone else but aren’t sure what to give. You can purchase and send them instantly through our website.

To buy or learn more, visit our Gift Cards page.

You can redeem your gift card or coupon code directly in your shopping cart:

  • On the cart page, enter your coupon code in the “Coupon code” box on the left and click Apply Coupon.

  • If you have a gift card, enter the gift card number in the “Have a gift card?” field just above the “Proceed To Checkout” button on the right, then click Apply.

Both discounts will be applied before you proceed to checkout and complete your payment.

Currently, Arnold Gym does not operate a permanent physical store. -Except Warehouse-
After Covid-19, we closed our retail location, but we regularly open pop-up stores and attend special events, especially during the summer season.
Follow us on social media or subscribe to our newsletter for updates about upcoming pop-up locations and events.